Shipping policy

Shipping Policy

Processing Time

All orders are made to order and require processing time before shipment:

  • Print-on-demand items (apparel, mugs, totes): 2-5 business days
  • Accessories & organizers (bags, storage items): 3-7 business days

Orders are not processed on weekends or public holidays.


Shipping Times

Estimated delivery times after processing:

Region Estimated Delivery
🇪🇺 Europe / Latvia 7–15 business days
🇺🇸 USA / Canada 10–20 business days
🇬🇧 UK / Australia 12–22 business days
🌍 Rest of world 15–30 business days

These are estimates only. Delays may occur due to customs, carrier issues, or peak seasons.


Tracking

A tracking number will be sent to your email once your order ships. Tracked shipping is available for most destinations. Some remote areas may receive untracked delivery.


Split Shipments

Some orders may contain items fulfilled by different suppliers (e.g. a tote bag and an apparel item). In this case, items may arrive in separate packages within a few days of each other. You will receive tracking for each shipment separately.


Customs & Duties

  • 🇪🇺 EU orders fulfilled locally — no customs fees apply
  • 🇺🇸 US orders under $800 are typically customs-free under de minimis rules
  • 🇬🇧 UK orders over £135 may be subject to VAT and import duty, payable by the buyer upon delivery
  • 🌍 All other regions: any customs fees, import taxes, or duties are the sole responsibility of the buyer. We are not responsible for delays caused by customs clearance.

Force Majeure

We are not responsible for delays caused by circumstances beyond our control, including but not limited to: natural disasters, strikes, pandemics, or carrier disruptions.


Questions?

Contact us at hello@naniwithsoul.com — we respond within 24 hours. 💌